I recently ordered some new cleats for my OLANG snow boots, twenty years old. I was delighted to find replacements on ICEGRIPPER
Web site. Unfortunately I ordered the wrong size. I contacted Carl and he quickly reassured me that he would identify the type I needed if I could send photos of the boot soles and old cleats. Time was of the essence as mountain holiday fast approaching sent the wrong ones back for a full refund. Carl responded within a few hours also very easy to deal with over the phone. He placed new order for me which arrived very quickly, perfect fit. So now 83yr old will be able to cope in the snow and not need new boots. Thanks Carl